KDPH Competency Employee Performance Evaluation

The key to the competency workforce plan is putting it into action. We do that by incorporating the top-selected competencies into the annual employee performance evaluation.

Department Supervisors/Managers must be trained to add this additional competency evaluation to the employee performance evaluation. They must also be trained to evaluate all employees regardless of their hiring status.

The employee and the next-level supervisor sit down and review the top competency by Job Category selected during the Competency Workshop. They will also look at the Crosscutting Competency selected.

The employee may not only want to improve their present position but may aspire for different job categories or desire to apply for next-level positions. Those competencies could be considered.

The employee will have the results from taking the Competency Assessment.

Keep in mind that State Programs and Training Partners will be incorporated these top competencies.

Together, the employee and supervisor will work to come up with a training plan for the year.


TRAIN competency training may be searched for by competency name.

Course Catalog > Filters Menu > Competencies and Capabilities


Training comes in all forms, books we read, blogs we follow, white papers we read, courses we take, and conferences we attend. All may not have TRAIN registration. The employee may manually enter the training into their Learning Transcript for those training that is not.

Your Learning > Your Transcript > Add an external record > Fill the form out > Save


The annual cycle of an Employee’s Performance Evaluation includes a beginning of the year sits down to develop a plan for the year.

At the mid-year point, a second sit down takes place to review, in part, how the training is coming along.

Training challenges are discussed which may include finding money to attend training or time allowed to complete training.

Closing the year out, the employee’s TRAIN Transcript training accomplishments are reviewed.

KDPH Competency Employee Performance Evaluation SOP

KENTUCKY CABINET FOR HEALTH AND FAMILY SERVICES

DEPARTMENT FOR PUBLIC HEALTH

DIVISION OF ADMINISTRATION AND FINANCIAL MANAGEMENT


EDUCATION WORKFORCE DEVELOPMENT BRANCH

STANDARD OPERATING PROCEDURES

Table of Contents

SOP Reference ID:Heading:Page Numbers:
 KDPH Competency Employee Performance Evaluation 
   
   
   
   


 KDPH Competency Employee Performance Evaluation 
AFM Policy & ProcedureTitleEffective Date
Division of
Administration & Financial Management Education Workforce Development Branch
275 East Main Street
Frankfort, KY 40601
 Date of ReviewInitials
  
Signature  
   
                EWD Branch Manager  

I.  Policy-

The Department for Public Health (DPH), Division of Administration and Financial Management (AFM) shall maintain a policy for a Competency-Based KDPH Competency Employee Performance Evaluation.


II. Purpose-

Education and Workforce Development is responsible for implementing a Competency-Based KDPH Workforce Development Plan ensuring employees and the department will be better equipped to improve the health and safety of the people in Kentucky through prevention, promotion, and Protection.


III. Procedure-

TRAIN Management at all levels of Competency Employee Performance Evaluation

The key to the competency workforce plan is putting it into action. We do that by incorporating the top selected competencies into the annual employee performance evaluation.

Department Supervisors/Managers must be trained to add this additional competency evaluation to the employee performance evaluation. They must also be trained to evaluate all employees regardless of their hiring status.

Annual Performance Planning

The employee and the next-level supervisor sit down and review the top competency by Job Category selected during the Competency Workshop. They will also look at the Crosscutting Competency selected.

The employee may not only want to improve their present position but may aspire for different job categories or desire to apply for next-level positions. Those competencies could be considered.

The employee will have the results from taking the Competency Assessment.

Keep in mind that State Programs and Training Partners will be incorporated these top competencies.

Together, the employee and supervisor will work to come up with a training plan for the year.

Employee participates in training

TRAIN competency training may be searched for by competency name.

Course Catalog > Filters Menu > Competencies and Capabilities

Training comes in all forms, books we read, blogs we follow, white papers we read, courses we take, and conferences we attend. All may not have TRAIN registration. The employee may manually enter the training into their Learning Transcript for those training that is not.

Your Learning > Your Transcript > Add an external record > Fill the form out > Save

Mid-Year Interim

Training challenges are discussed which may include finding money to attend training or time allowed to complete training.

Year-End Interim/Final Evaluation

Closing the year out, the employee’s TRAIN Transcript training accomplishments are reviewed.


SOP TITLE: Competency-Based KDPH Workforce Assessment

SOP AUTHOR:  David Knapp

Back to Top – Table of Contents

KDPH Competency Assessment

The workgroup results have been made available to everyone. State programs are ensuring they are addressing the top competencies in their training for the upcoming year as well as your outside training partners especially your Public Health Universities and Colleges. Now let’s turn our attention back to the employees.

Their peers have come together and have chosen the top competency an employee should be knowledgeable in their job category. Let’s use TRAIN to test that knowledge.

First, the competency statement and additional examples provided through the sub-competencies must be presented to the employee. This can be accomplished by using a multipage Lectora module or through PowToons with or without audio.

Note: We believe the best practice would be to build a scenario for each competency statement in an automated PowToons cartoon. Staffing and time limitations this first year forced us to create non-automated PowToons cartoons for each instead.

The rest of the recipe follows.

Yours in the struggle,

David

KDPH Competency Assessment SOP

KENTUCKY CABINET FOR HEALTH AND FAMILY SERVICES

DEPARTMENT FOR PUBLIC HEALTH

DIVISION OF ADMINISTRATION AND FINANCIAL MANAGEMENT


EDUCATION WORKFORCE DEVELOPMENT BRANCH

STANDARD OPERATING PROCEDURES

Table of Contents

SOP Reference ID:Heading:Page Numbers:
 KDPH Competency Assessment 
   
   
   
   


 KDPH Competency Assessment 
AFM Policy & ProcedureTitleEffective Date
Division of
Administration & Financial Management Education Workforce Development Branch
275 East Main Street
Frankfort, KY 40601
 Date of ReviewInitials
  
Signature  
   
                EWD Branch Manager  

I.  Policy-

The Department for Public Health (DPH), Division of Administration and Financial Management (AFM) shall maintain a policy for a Competency-Based KDPH Workforce Assessment.


II. Purpose-

Education and Workforce Development is responsible for implementing a Competency-Based KDPH Workforce Development Plan ensuring employees and the department will be better equipped to improve the health and safety of the people in Kentucky through prevention, promotion, and Protection.


III. Procedure-

TRAIN Group Structure Maintenance

Department for Public Health employees will update their TRAIN Profiles

Employees will select the proper TRAIN Group which includes Department Divisions and Branches. All employees should be able to select the Branch level.

Workshop Results

Identify the top selected competency for the following Job Categories:

            Program Support

            Customer Support – vital records

            Public Health Specialist – planners, coordinators, trainers, social workers, CHWs

            Data Drivers – epidemiologists, informatics, researchers

            Healthcare Providers – Physicians, nurses, nurse practitioners, physician assistants

            Directors – Directors, associate directors, administrative directors

            Preparedness

Identify top selected competency crosscutting across all Job Categories.

Eight competencies were all selected. Additional competencies may be added.

Modules

Eight individual modules will be created. One for each competency.

Module content will include the competency statement and the additional examples provided through sub-competencies.

Note:  This data may be shared through a multipage Lectora module or PowToons with or without audio.

TRAIN Course (External Content)

Build one course for each Module.

TRAIN Course (External Content)

Build one course for each Module.

TRAIN Assessment

Three multiple-choice questions were created for each of the eight modules.

Recruit outside help through university partners and other associations with public health to help in creating the questions.

PHF will review the final questions upon request.

Limit Time Assessment is available to employees.

TRAIN Evaluation

Add one Comment type question to Crosscutting Module to provide feedback.

TRAIN Training Plan

Section 1 is to be completed by all employees.

Include the crosscutting module.

Section 2 employee to self-select the Job Category module to complete.

TRAIN Assessment Report / KMI created Ad Hoc Report

Assessment Report

Admin > Reports > Reports

Assessment Results > Add a new Report

Advanced Options > Groups

Selected Groups:

Department

Division

Branch

SOP TITLE: Competency-Based KDPH Workforce Assessment

SOP AUTHOR:  David Knapp

Kentucky Department for Public Health Competency workshops

I am sharing with you an innovative way of ensuring a competent workforce through employee involvement in developing the plan, employee assessment, and lifelong employee learning.

Over the next few blogs, I will share with you our Standard Operating Procedures with comments. We will begin with the competency workshops we held in November of 2022.

We asked the Public Health Foundation to facilitate our first round of workshops in a train-the-trainer format so that our team will be fully prepared to carry out this work in the future.

Preparation for the workshop

As always has been the case before undertaking a project of this magnitude, sit down with your State Health Department Commissioner and explain to them what you are thinking of doing. Get their support and get their involvement.

We conducted seven individual workshops based on seven job categories. They were all held using Microsoft Teams and polleverywhere.com polling software. We had over 100 participants. Very positive feedback.

Yours in the Struggle, 

David

KDPH Competency Workshops SOP

KENTUCKY CABINET FOR HEALTH AND FAMILY SERVICES

DEPARTMENT FOR PUBLIC HEALTH

DIVISION OF ADMINISTRATION AND FINANCIAL MANAGEMENT


EDUCATION WORKFORCE DEVELOPMENT BRANCH

STANDARD OPERATING PROCEDURES

Table of Contents

SOP Reference ID:Heading:Page Numbers:
 KDPH Competency Workshops 
   
   
   
   


 Competency Workshops 
AFM Policy & ProcedureTitleEffective Date
Division of
Administration & Financial Management Education Workforce Development Branch
275 East Main Street
Frankfort, KY 40601
 Date of ReviewInitials
  
Signature  
   
                EWD Branch Manager  

I.  Policy-

The Department for Public Health (DPH), Division of Administration and Financial Management (AFM) shall maintain a policy for a Competency-Based KDPH Workforce Development Plan.


II. Purpose-

Education and Workforce Development is responsible for implementing a Competency-Based KDPH Workforce Development Plan ensuring employees and the department will be better equipped to improve the health and safety of the people in Kentucky through prevention, promotion, and Protection.


III. Procedure-

Step 1. Department for Public Health employees must update their TRAIN Profiles

Group Selection is key for future TRAIN Assessment reporting so that we can report out results for the Department, Divisions, and Branches. Individual results will be found in the Learner Transcript.

Step 2. Department for Public Health All Meeting Agenda (MS Teams)

General Introductions and Workshop Facilitators

Commissioner Kick off showing support and why we are undertaking this activity.

  • This ties in directly with the Department’s Strategic Plan, PHAB Accreditation, Healthy People 2030, and Ten Essential Services initiatives.

Introduction to Council on Linkages Competencies for Public Health Professionals.

EWD Overall review of workshop process.

  • QR code was displayed for workshop workgroup signups.

Note: Record meetings through MS Teams to make them available for DPH employees that could not attend.

Step 3. Competency Workgroups

Member Selection

10 to 20 Individuals per Job Category

Job Categories

            Program Support

            Customer Support – vital records

            Public Health Specialist – planners, coordinators, trainers, social workers, CHWs

            Data Drivers – epidemiologists, informatics, researchers

            Healthcare Providers – Physicians, nurses, nurse practitioners, physician assistants

            Directors – Directors, associate directors, administrative directors

            Preparedness

Step 4. Competency Workshops (Polling)

Seven different Job Category workshops are offered through MS Teams.

Two hours are scheduled per workshop.

The workshop will be recorded.

Each of the seven workshops will be Job Category focused and only those that work in the category will participate.

EWD will provide facilitation support for each of these workshops.

The Council on Linkages Competencies for Public Health Professionals will be reviewed at the beginning of the workshop.

Introduction and review of the Council on Linkages, Competencies for Public Health Professionals, eight Domains and Tier 2 competencies.

Multi-Voting Prioritization Technique using web-based polleverywhere.com.

Competencies Tier 2, Domain 1

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 1

Competencies Tier 2, Domain 2

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 2

Competencies Tier 2, Domain 3

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 3

Competencies Tier 2, Domain 4

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 4

Competencies Tier 2, Domain 5

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 6

Competencies Tier 2, Domain 7

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 7

Competencies Tier 2, Domain 8

                        Participants select the most important competency for their Job Category

                        Record the number of votes for each competency

                        Record the top three competencies for Domain 8

Display resulting 24 competencies selected (Top 3 selected X 8 Domains)

Participants prioritize the three competencies that they believe are most essential for their job category.

Discussion

                        Does the list represent the skills and knowledge needed by individuals in this Job Category?

                        Are there competencies on the list that surprise you?

                        Are there competencies that you expected to see on this list that is missing?

                        Do any competencies need to be added to the list?

                        It is fine to add or remove competencies based on discussion, but do not let the list grow to more than 10 competencies.

Provide a summary of all Job Categories and identify any cross-cutting competencies.

Distribute results to the Department.

The cross-cutting competencies and top competency for each Job Category will be used in Onboarding Training for new employees. They will be addressed in State Program training. They will be shared with outside training partners including our university partners. They will be added to Job Descriptions.

SOP TITLE:  Competency Workshops

SOP AUTHOR:  David Knapp

Back to Top – Table of Contents

Reference

Click to access CC_Job_Descriptions_Prioritization_Process.pdf

User Friendly

First impressions are related to a site’s design 94% of the time.

Philips

53% of visitors will leave a website that takes over 3 seconds to load.

River

easy to learn, use, understand, or deal with user-friendly software

Merriam-Webster dictionary

Why User-Friendly matters

Supports greater adoption from team members.

Enhances efficiency and productivity helping staff complete tasks faster and with less frustration and fatigue.

Study

An international research study conducted by the Organization for Economic Co-operation and Development (OECD) collected data from 2011–2015 in 33 countries.

The study was published in 2016.

215,942 people were surveyed with at least 5,000 participants in most countries.

The research aimed to evaluate the skills of people aged 16–65.

The researchers defined 4 levels of proficiency, based on the types of tasks users can complete successfully.

For each level, here’s the percentage of the population (averaged across the OECD countries) who performed at that level.


Cannot Use Computers = 24% of Adult Population

Below Level 1 = 14% of Adult Population

A task at this level is “Delete this email message” in an email app.

Level 1 = 26% of Adult Population

A level 1 task is “Find all emails from John Smith.”

Level 2 = 26% of Adult Population

A level 2 task is “You want to find a sustainability-related document that was sent to you by John Smith in October last year.”

Level 3 = 5% of Adult Population

A level 3 task is “You want to know what percentage of the emails sent by John Smith last month were about sustainability.

Do not leave out mobile devices.

May 2022, 52.79% of the total web visits are currently mobile, compared to 47.21% coming from desktops.

User-friendly symptoms

A clean, visually appealing user interface.

An intuitive operation that is familiar to the user, including straightforward navigation.

Extensive support options.

What can you do?

Support Support Support your TRAIN Audience.

Be a voice in your TRAIN community.

Participate and let your voice be heard on TAC calls and Thursday Product Office Hours.

Respond to PHF TRAIN communications.

Poke around on TRAIN staging.

Yours in the Struggle,

David

Bibliography

Philips, M. (n.d.). Toptal – Know Your User – UX Statistics and Insights.

River, P. (n.d.). 8 Ways Web Design can Boost Your SEO.

Toth, J. (n.d.). 13 impressive statistics on user experience.

What is your TRAIN elevator speech? 

TRAIN emerged from the burning ashes of 911. The Center for Disease Control wanted in place a web-based alerting system to mobilize the public health workforce to respond to an emergency and they wanted to ensure that the responding workforce had access to web-based training.  

Nowhere else will you have free access to a national database of public health free continuing education curriculum that houses your personal training transcript and a personalized certificate of completion. 

Leading federal, state and local partners regularly contribute free courses. Find value in the Center for Diseases curriculum on topics of the day as well as the schools of public health. Public health programs curriculum is kept up to date with the latest in evidence-based public health training.  

Manage your agency’s training documentation needs as well as develop a competency-based workforce to deliver quality services that enhance the health, safety, and wellbeing of all people in your community.  

Yours in the struggle,

David

Needs Assessment

We assume when approached by a course provider for help with training that there is a need for the training and training will resolve a gap identified. A gap in performance, knowledge, or skill.

Assumptions are not a good starting point for meeting training needs.

Data is a good starting point for meeting training needs.

Data will confirm if a training solution is needed or maybe it is a management or process concern that needs to be addressed.

History

Fredrick Winslow Taylor

Frederick Winslow Taylor (March 20, 1856 – March 21, 1915) was an American mechanical engineer. He was widely known for his methods to improve industrial efficiency. Taylor was an early pioneer in what would eventually become the needs assessment.

What

A training needs assessment is an assessment process that we use to determine performance requirements and the knowledge, abilities, and skills that our employees need to improve the health and safety of people in Kentucky and elsewhere through prevention, promotion, and protection.

Why

Needs assessments gather information to assist creators of courses in making data-driven and responsive recommendations about training needs.

The important role that needs assessment plays is to give us information, at the beginning of the effort, about what is needed to improve performance.

How

There are four steps you should take to successfully conduct a training needs assessment. These steps include the following:

Determine outcomes

What is the desired outcome because of the training? What is not working that you are trying to correct?

It may be a process that is not producing the desired results.

Once outcomes are identified you can easily determine the behaviors that must be changed, skills that must be learned, or knowledge that must be acquired to reach your goals.

Identify problem

Once overarching outcomes are identified, next, you must break down the processes and procedures that support the outcomes you are trying to achieve.

You can identify the areas that need to be improved by observation, surveys, data evaluation, and employee interviews.

Determine desired knowledge, skills, and behaviors

Once gaps are identified it can then be determined if this is a training need or process management need.

Specific supporting training is identified.

Training

Set timelines to address the knowledge, skills, or behavior gaps.

Multiple pieces of training and modalities may be identified, and those solutions will need to be prioritized on how they will be delivered.

Assessment and Evaluation

No training can be determined successful unless you are assessing and evaluating the course work being delivered.

TRAIN assessments, evaluations, ratings, and comments need to be continually monitored and changes are made to the curriculum as indicated.


Yours in the struggle,

David

References

Heathfield, S. M. (n.d.). How to conduct a simple training needs assessment in seven steps.

Indeed.com, E. T. (n.d.). What is a training needs assessment.

Janice A. Miller, S. a. (n.d.). TRAINING NEEDS ASSESSMENT.

NeedsAssessment.org. (n.d.).

Rossett, A. (n.d.). Needs Assessment.

Wikipedia. (n.d.). Frederick Winslow Taylor.

Yu‐Hui Tao, C. R.‐I. (n.d.). Improving training needs assessment processes via the Internet: system design and qualitative study.

Transformative Learning

What is it

The theory states the process of perspective transformation has three dimensions,

psychological, convictional, and behavioral.

Simply put, transformative learning is the idea that our learners who are getting new information are also evaluating their past ideas and understanding.

They are shifting their very worldview as they obtain new information and critically reflect upon this new perspective.

Psychological

For real learning to take place an individual must be able to think freely and not be influenced by society or cultural dictates.

Our attitudes, views, and beliefs have been shaped in part by life experiences, questioning, critical thinking, and interaction with others.

Convictional

There comes a moment when the learner becomes aware of a different perspective of a belief that they have held on to when being exposed to new information.

Behavioral

The learner accepts the new perspective after the acceptance that past beliefs may have been wrong or misguided.

Jack Mezirow

Who is behind this work?

Jack Mezirow (1923 – September 24, 2014) was an American sociologist and Emeritus Professor of Adult and Continuing Education at Teachers College, Columbia University.

Born in 1923 in Fargo, North Dakota, John D. Mezirow earned his bachelor’s and master’s degrees in Social Sciences from the University of Minnesota and a doctorate in adult education from the University of California at Los Angeles.

He worked as a consultant in adult literacy and community development in Asia, Africa, and Latin America for the United Nations Development Program, the United Nations Educational, Social and Cultural Organization, and the United States Agency for International Development, as well as for the Asia Foundation and World Education.

After directing extension programs at the University of California, he joined the faculty of Teachers College in 1968 as a Professor of Adult and Continuing Education. (Levine)

Mezirow began his theory of perspective transformation when he studied adult women who chose to re-enter higher education.

Mezirow’s initial research and further study led him to surmise that adults do not simply make application of old ways of learning to new situations, instead they “discover a need to acquire new perspectives to gain a more complete understanding of changing events”.

Mezirow then coined this “reflective-change-action” process as Perspective Transformation. Mezirow continued to find consistencies in the adult learners he studied. He then identified 10 stages that adult learners encounter as they experience perspective transformations. (Mezirow, 1991)

Application

Give the learner a chance to learn about new perspectives. Introduce them to multiple perspectives on a given topic.

Help the learner identify and question their assumptions. Give them questions that make them think about their assumptions. These questions should lead the learner to reflect and analyze their beliefs. (University, n.d.)

Provide opportunities for the learner to share their ideas. The TRAIN Course Discussion tab would provide that opportunity by posting your questions there.  

There must be an opportunity for critical discussions. Critical discussions help learners create pro and con lists of the new information they are taking in and analyzing. The TRAIN Discussion tab may allow the learners to discuss or debate their ideas.

Yours in the struggle,

David

Bibliography

Levine, J. (n.d.). Jack Mezirow, Who Transformed the Field of Adult Learning, Dies at 91.

Mezirow, J. (1991). Transformative Dimensions of adult learning. San Francisco: Jossey-Bass.

University, W. G. (n.d.). What Is The Transformative Learning Theory.

Constructivism Learning Theory

Constructivism learning theory is an idea that our learning is constructed, in other words, we build new knowledge upon the foundation of previous knowledge.

Our previous knowledge influences the new things we learn, and we construct from our new learning experiences.

The second notion of constructivism learning theory is that learning is an active process rather than a passive process.

The passive view of teaching views the learner as an empty vessel used to be filled up with knowledge. Constructivism states that learners construct new knowledge only through active engagement with the world, such as real-world problem-solving.

The idea is that learning is a social activity it’s something that we do together and interact with each other rather than an abstract concept. Teaching and learning are a matter of sharing and negotiating socially newfound knowledge.

We are going to look at two broad categories of constructivism learning theory. First, cognitive constructivism is based on the work of Jean Piaget and secondly, we will look at social constructivism which is based on the work of Lev Vygotsky.

Jean Piaget

In prior posts, I introduced you to Jean Piaget and his cognitive learning theory which you can find here: [LINK].

Applying cognitive to Piaget’s work, cognitive constructivism states knowledge that is actively constructed by the learner based upon their existing cognitive structures. Therefore, learning is relative to learners’ stage of cognitive development.

Cognitive teaching methods aim to assist the learner in assimilating new information to their existing knowledge, allowing the learner to make modifications to their existing knowledge to accommodate new information.

Lev Vygotsky

We invite to the stage Lev Vygotsky And his theory of social constructivism That explores the importance of social learning.

Vygotsky was born in the town of Orsha Belarus, then belonging to the Russian empire, into a non-religious middle-class family of Russian Jewish extraction.

His father was a banker. Vygotsky attended the imperial Moscow University, but his schooling was interrupted by the October Bolshevik uprising in 1917. Subsequently, Vygotsky received an invitation to become a research fellow at the psychological institute in Moscow.

In his work, Vygotsky looks at how adults interact with more capable peers, and how the adult uses mental constructs through the zone of proximal development.

What is the zone of proximal development? Vygotsky suggests that this is the distance between what a student or a new employee can do on their own and what they can accomplish with the support of someone more knowledgeable about an activity.

Social constructivism learning is a collaborative process and knowledge comes from individuals’ interactions with their culture and society.

How do we apply constructivism learning theory to teaching?

One approach is to make sure we include problem-based scenarios which engage the students in solving authentic tasks.

Another strategy is to present multiple perspectives to our learners. The constructivist view emphasizes that the student should learn to construct multiple perspectives on an issue.

They need to see an issue from different vantage points. And the student needs to make the best case possible for each perspective so that they truly understand alternative views.

It is important to remember constructivism in any technology-supported environment that learning is personal as well as a social activity.

And in my opinion, this is one place where the TRAIN course discussion tab could be utilized to create a social activity.


Youts in the struggle,

David